BlackBerry 9720 Smartphone
Version: 7.1
User Guide
Published: 2013-08-13
SWD-20130813120842959
Contents
Quick Help...................................................................................................................................................10
Getting started: Your smartphone.................................................................................................................10
Popular topics..............................................................................................................................................29
Popular tips................................................................................................................................................. 33
Common troubleshooting.............................................................................................................................41
Tips and shortcuts....................................................................................................................................... 46
Tips: Doing things quickly.............................................................................................................................46
Tips: Extending battery life .......................................................................................................................... 47
Tips: Finding apps........................................................................................................................................48
Tips: Freeing space for your music, pictures, videos, and files.......................................................................48
Tips: Freeing space to optimize your smartphone's performance.................................................................. 49
Tips: Updating your software........................................................................................................................50
Tips: Keeping your information safe..............................................................................................................51
Tips: Managing indicators ........................................................................................................................... 51
Shortcuts: Phone......................................................................................................................................... 52
Shortcuts: Messages....................................................................................................................................53
Shortcuts: Files and attachments................................................................................................................. 54
Shortcuts: Typing with the physical keyboard............................................................................................... 55
Shortcuts: Media......................................................................................................................................... 56
Shortcuts: Browser...................................................................................................................................... 57
Shortcuts: Search........................................................................................................................................ 58
Shortcuts: Calendar..................................................................................................................................... 59
Troubleshooting: Shortcuts.......................................................................................................................... 60
Phone..........................................................................................................................................................61
How to: Phone............................................................................................................................................. 61
Tips: Phone................................................................................................................................................. 80
Personalize: Phone...................................................................................................................................... 80
Troubleshooting: Phone............................................................................................................................... 84
Voice commands......................................................................................................................................... 88
How to: Voice commands.............................................................................................................................88
Troubleshooting: Voice commands...............................................................................................................90
Messages.................................................................................................................................................... 92
Getting started: Messages application.......................................................................................................... 92
How to: Messages application...................................................................................................................... 93
Tips: Messages application........................................................................................................................ 129
Personalize: Messages application............................................................................................................. 131
Troubleshooting: Messages application......................................................................................................136
Files and attachments................................................................................................................................142
How to: Files ............................................................................................................................................. 142
Tips: Files ................................................................................................................................................. 148
Troubleshooting: Files ............................................................................................................................... 149
Media........................................................................................................................................................151
Getting started: Media............................................................................................................................... 151
How to: Media............................................................................................................................................153
Tips: Media................................................................................................................................................171
Troubleshooting: Media............................................................................................................................. 172
Ring tones, sounds, and alerts....................................................................................................................176
How to: Ring tones, sounds, and alerts....................................................................................................... 176
Troubleshooting: Ring tones, sounds, and alerts.........................................................................................180
Browser.....................................................................................................................................................181
How to: Browser........................................................................................................................................ 181
Tips: Browser.............................................................................................................................................194
Personalize: Browser................................................................................................................................. 196
Troubleshooting: Browser.......................................................................................................................... 196
Calendar....................................................................................................................................................198
Getting started: Calendar........................................................................................................................... 198
How to: Calendar....................................................................................................................................... 199
Tips: Calendar........................................................................................................................................... 208
Personalize: Calendar................................................................................................................................ 209
Troubleshooting: Calendar......................................................................................................................... 210
Contacts....................................................................................................................................................212
Getting started: Contacts........................................................................................................................... 212
How to: Contacts....................................................................................................................................... 214
Personalize: Contacts................................................................................................................................ 224
Troubleshooting: Contacts......................................................................................................................... 226
Clock.........................................................................................................................................................227
Getting started: Clock................................................................................................................................ 227
How to: Clock.............................................................................................................................................228
Personalize: Clock......................................................................................................................................231
Troubleshooting: Clock.............................................................................................................................. 232
Tasks and memos......................................................................................................................................234
Create a task or memo............................................................................................................................... 234
Send a task or memo................................................................................................................................. 234
Change or delete a task or memo............................................................................................................... 234
Change the status of a task........................................................................................................................ 234
Hide completed tasks................................................................................................................................ 235
Show tasks in the calendar.........................................................................................................................235
Synchronizing tasks and memos................................................................................................................ 235
About categories........................................................................................................................................237
Categorize a contact, task, or memo...........................................................................................................237
Create a category for contacts, tasks, or memos......................................................................................... 238
Turn off the prompt that appears before you delete items........................................................................... 238
Typing....................................................................................................................................................... 239
How to: Typing...........................................................................................................................................239
Tips: Typing............................................................................................................................................... 246
Personalize: Typing....................................................................................................................................247
Troubleshooting: Typing.............................................................................................................................248
Keyboard...................................................................................................................................................250
How to: Keyboard...................................................................................................................................... 250
Language.................................................................................................................................................. 253
How to: Language...................................................................................................................................... 253
Troubleshooting: Language........................................................................................................................255
Screen display........................................................................................................................................... 256
How to: Screen display...............................................................................................................................256
Personalize: Screen display........................................................................................................................260
Troubleshooting: Screen display.................................................................................................................262
GPS technology......................................................................................................................................... 264
Getting started: GPS technology.................................................................................................................264
How to: GPS technology.............................................................................................................................264
Troubleshooting: GPS technology...............................................................................................................266
Maps......................................................................................................................................................... 267
How to: Maps.............................................................................................................................................267
Tips: Maps.................................................................................................................................................271
Personalize: Maps......................................................................................................................................271
Troubleshooting: Maps.............................................................................................................................. 273
Applications...............................................................................................................................................274
Getting started: Applications...................................................................................................................... 274
How to: Applications.................................................................................................................................. 275
Tips: Applications...................................................................................................................................... 277
Troubleshooting: Applications....................................................................................................................279
BlackBerry ID............................................................................................................................................ 283
How to: BlackBerry ID................................................................................................................................283
Tips: BlackBerry ID.................................................................................................................................... 284
Frequently asked questions: BlackBerry ID.................................................................................................284
BlackBerry Device Software....................................................................................................................... 286
How to: BlackBerry Device Software...........................................................................................................286
Troubleshooting: BlackBerry Device Software............................................................................................ 288
Manage Connections................................................................................................................................. 290
Mobile network ......................................................................................................................................... 290
Wi-Fi technology........................................................................................................................................ 298
Mobile Hotspot mode.................................................................................................................................311
Getting started: Mobile Hotspot mode........................................................................................................ 311
How to: Mobile Hotspot mode.................................................................................................................... 312
Troubleshooting: Mobile Hotspot mode...................................................................................................... 315
Bluetooth technology.................................................................................................................................316
Getting started: Bluetooth technology........................................................................................................ 316
How to: Bluetooth technology.................................................................................................................... 318
Troubleshooting: Bluetooth technology...................................................................................................... 325
Media server..............................................................................................................................................328
How to: Media server................................................................................................................................. 328
Smart accessories......................................................................................................................................330
About the Smart Accessories application....................................................................................................330
Set up a new dock......................................................................................................................................330
Change a dock profile................................................................................................................................ 330
Delete a saved dock profile........................................................................................................................ 331
Power and battery......................................................................................................................................332
Getting started: Power and battery............................................................................................................. 332
How to: Power and battery......................................................................................................................... 332
Tips: Power and battery............................................................................................................................. 337
Troubleshooting: Power and battery........................................................................................................... 338
Storage space and media cards................................................................................................................. 339
How to: Storage space and media cards..................................................................................................... 339
Tips: Storage space and media cards......................................................................................................... 345
Troubleshooting: Storage space and media cards.......................................................................................347
Search.......................................................................................................................................................349
How to: Search.......................................................................................................................................... 349
Tips: Search...............................................................................................................................................353
Troubleshooting: Search............................................................................................................................ 354
Security..................................................................................................................................................... 355
Getting started: Security............................................................................................................................ 355
How to: Security.........................................................................................................................................358
Tips: Security.............................................................................................................................................388
Troubleshooting: Security.......................................................................................................................... 389
Service books and diagnostic reports......................................................................................................... 392
Run, view, send, or delete a diagnostic report.............................................................................................392
Accept, delete, or restore a service book ................................................................................................... 392
Set a default recipient for diagnostic reports...............................................................................................393
Find your smartphone model number and version of the BlackBerry Device Software .................................393
I can't run or submit a diagnostic report..................................................................................................... 393
Synchronization.........................................................................................................................................394
How to: Synchronization............................................................................................................................ 394
Troubleshooting: Synchronization.............................................................................................................. 397
Accessibility options.................................................................................................................................. 399
Getting started: Accessibility......................................................................................................................399
How to: Accessibility.................................................................................................................................. 399
Calculator..................................................................................................................................................405
Use the calculator .....................................................................................................................................405
Convert a measurement.............................................................................................................................405
Glossary.....................................................................................................................................................406
Legal notice .............................................................................................................................................. 408