BlackBerry 9720 Help

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BlackBerry 9720 Smartphone

Version: 7.1

User Guide

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Published: 2013-08-13

SWD-20130813120842959

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Contents

Quick Help...................................................................................................................................................10

Getting started: Your smartphone.................................................................................................................10
Popular topics..............................................................................................................................................29
Popular tips................................................................................................................................................. 33
Common troubleshooting.............................................................................................................................41

Tips and shortcuts....................................................................................................................................... 46

Tips: Doing things quickly.............................................................................................................................46
Tips: Extending battery life .......................................................................................................................... 47
Tips: Finding apps........................................................................................................................................48
Tips: Freeing space for your music, pictures, videos, and files.......................................................................48
Tips: Freeing space to optimize your smartphone's performance.................................................................. 49
Tips: Updating your software........................................................................................................................50
Tips: Keeping your information safe..............................................................................................................51
Tips: Managing indicators ........................................................................................................................... 51
Shortcuts: Phone......................................................................................................................................... 52
Shortcuts: Messages....................................................................................................................................53
Shortcuts: Files and attachments................................................................................................................. 54
Shortcuts: Typing with the physical keyboard............................................................................................... 55
Shortcuts: Media......................................................................................................................................... 56
Shortcuts: Browser...................................................................................................................................... 57
Shortcuts: Search........................................................................................................................................ 58
Shortcuts: Calendar..................................................................................................................................... 59
Troubleshooting: Shortcuts.......................................................................................................................... 60

Phone..........................................................................................................................................................61

How to: Phone............................................................................................................................................. 61
Tips: Phone................................................................................................................................................. 80
Personalize: Phone...................................................................................................................................... 80
Troubleshooting: Phone............................................................................................................................... 84

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Voice commands......................................................................................................................................... 88

How to: Voice commands.............................................................................................................................88
Troubleshooting: Voice commands...............................................................................................................90

Messages.................................................................................................................................................... 92

Getting started: Messages application.......................................................................................................... 92
How to: Messages application...................................................................................................................... 93
Tips: Messages application........................................................................................................................ 129
Personalize: Messages application............................................................................................................. 131
Troubleshooting: Messages application......................................................................................................136

Files and attachments................................................................................................................................142

How to: Files ............................................................................................................................................. 142
Tips: Files ................................................................................................................................................. 148
Troubleshooting: Files ............................................................................................................................... 149

Media........................................................................................................................................................151

Getting started: Media............................................................................................................................... 151
How to: Media............................................................................................................................................153
Tips: Media................................................................................................................................................171
Troubleshooting: Media............................................................................................................................. 172

Ring tones, sounds, and alerts....................................................................................................................176

How to: Ring tones, sounds, and alerts....................................................................................................... 176
Troubleshooting: Ring tones, sounds, and alerts.........................................................................................180

Browser.....................................................................................................................................................181

How to: Browser........................................................................................................................................ 181
Tips: Browser.............................................................................................................................................194
Personalize: Browser................................................................................................................................. 196
Troubleshooting: Browser.......................................................................................................................... 196

Calendar....................................................................................................................................................198

Getting started: Calendar........................................................................................................................... 198

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How to: Calendar....................................................................................................................................... 199
Tips: Calendar........................................................................................................................................... 208
Personalize: Calendar................................................................................................................................ 209
Troubleshooting: Calendar......................................................................................................................... 210

Contacts....................................................................................................................................................212

Getting started: Contacts........................................................................................................................... 212
How to: Contacts....................................................................................................................................... 214
Personalize: Contacts................................................................................................................................ 224
Troubleshooting: Contacts......................................................................................................................... 226

Clock.........................................................................................................................................................227

Getting started: Clock................................................................................................................................ 227
How to: Clock.............................................................................................................................................228
Personalize: Clock......................................................................................................................................231
Troubleshooting: Clock.............................................................................................................................. 232

Tasks and memos......................................................................................................................................234

Create a task or memo............................................................................................................................... 234
Send a task or memo................................................................................................................................. 234
Change or delete a task or memo............................................................................................................... 234
Change the status of a task........................................................................................................................ 234
Hide completed tasks................................................................................................................................ 235
Show tasks in the calendar.........................................................................................................................235
Synchronizing tasks and memos................................................................................................................ 235
About categories........................................................................................................................................237
Categorize a contact, task, or memo...........................................................................................................237
Create a category for contacts, tasks, or memos......................................................................................... 238
Turn off the prompt that appears before you delete items........................................................................... 238

Typing....................................................................................................................................................... 239

How to: Typing...........................................................................................................................................239
Tips: Typing............................................................................................................................................... 246
Personalize: Typing....................................................................................................................................247
Troubleshooting: Typing.............................................................................................................................248

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Keyboard...................................................................................................................................................250

How to: Keyboard...................................................................................................................................... 250

Language.................................................................................................................................................. 253

How to: Language...................................................................................................................................... 253
Troubleshooting: Language........................................................................................................................255

Screen display........................................................................................................................................... 256

How to: Screen display...............................................................................................................................256
Personalize: Screen display........................................................................................................................260
Troubleshooting: Screen display.................................................................................................................262

GPS technology......................................................................................................................................... 264

Getting started: GPS technology.................................................................................................................264
How to: GPS technology.............................................................................................................................264
Troubleshooting: GPS technology...............................................................................................................266

Maps......................................................................................................................................................... 267

How to: Maps.............................................................................................................................................267
Tips: Maps.................................................................................................................................................271
Personalize: Maps......................................................................................................................................271
Troubleshooting: Maps.............................................................................................................................. 273

Applications...............................................................................................................................................274

Getting started: Applications...................................................................................................................... 274
How to: Applications.................................................................................................................................. 275
Tips: Applications...................................................................................................................................... 277
Troubleshooting: Applications....................................................................................................................279

BlackBerry ID............................................................................................................................................ 283

How to: BlackBerry ID................................................................................................................................283
Tips: BlackBerry ID.................................................................................................................................... 284
Frequently asked questions: BlackBerry ID.................................................................................................284

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BlackBerry Device Software....................................................................................................................... 286

How to: BlackBerry Device Software...........................................................................................................286
Troubleshooting: BlackBerry Device Software............................................................................................ 288

Manage Connections................................................................................................................................. 290

Mobile network ......................................................................................................................................... 290
Wi-Fi technology........................................................................................................................................ 298

Mobile Hotspot mode.................................................................................................................................311

Getting started: Mobile Hotspot mode........................................................................................................ 311
How to: Mobile Hotspot mode.................................................................................................................... 312
Troubleshooting: Mobile Hotspot mode...................................................................................................... 315

Bluetooth technology.................................................................................................................................316

Getting started: Bluetooth technology........................................................................................................ 316
How to: Bluetooth technology.................................................................................................................... 318
Troubleshooting: Bluetooth technology...................................................................................................... 325

Media server..............................................................................................................................................328

How to: Media server................................................................................................................................. 328

Smart accessories......................................................................................................................................330

About the Smart Accessories application....................................................................................................330
Set up a new dock......................................................................................................................................330
Change a dock profile................................................................................................................................ 330
Delete a saved dock profile........................................................................................................................ 331

Power and battery......................................................................................................................................332

Getting started: Power and battery............................................................................................................. 332
How to: Power and battery......................................................................................................................... 332
Tips: Power and battery............................................................................................................................. 337
Troubleshooting: Power and battery........................................................................................................... 338

Storage space and media cards................................................................................................................. 339

How to: Storage space and media cards..................................................................................................... 339

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Tips: Storage space and media cards......................................................................................................... 345
Troubleshooting: Storage space and media cards.......................................................................................347

Search.......................................................................................................................................................349

How to: Search.......................................................................................................................................... 349
Tips: Search...............................................................................................................................................353
Troubleshooting: Search............................................................................................................................ 354

Security..................................................................................................................................................... 355

Getting started: Security............................................................................................................................ 355
How to: Security.........................................................................................................................................358
Tips: Security.............................................................................................................................................388
Troubleshooting: Security.......................................................................................................................... 389

Service books and diagnostic reports......................................................................................................... 392

Run, view, send, or delete a diagnostic report.............................................................................................392
Accept, delete, or restore a service book ................................................................................................... 392
Set a default recipient for diagnostic reports...............................................................................................393
Find your smartphone model number and version of the BlackBerry Device Software .................................393
I can't run or submit a diagnostic report..................................................................................................... 393

Synchronization.........................................................................................................................................394

How to: Synchronization............................................................................................................................ 394
Troubleshooting: Synchronization.............................................................................................................. 397

Accessibility options.................................................................................................................................. 399

Getting started: Accessibility......................................................................................................................399
How to: Accessibility.................................................................................................................................. 399

Calculator..................................................................................................................................................405

Use the calculator .....................................................................................................................................405
Convert a measurement.............................................................................................................................405

Glossary.....................................................................................................................................................406

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Legal notice .............................................................................................................................................. 408