BlackBerry 9720
BlackBerry 9720 -
Error messages
BlackBerry 9720
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Error messages
BlackBerry 9720 -
Error messages
BlackBerry 9720 > Error messages
Quick Help
Getting started: Your smartphone
Your BlackBerry smartphone at a glance
Inserting the SIM card, media card, and battery
New in BlackBerry 7.1
About switching BlackBerry smartphones
About BlackBerry ID
Visit the Setup application
Important keys
Flashing LED color descriptions
Icons
Application icons
Home screen icons
Message inbox icons
Battery power level icons
Typing icons
Phone icons
Calendar icons
Camera icons
Video camera
Your Home screen
Home screen at a glance
Use a picture as your smartphone wallpaper
Add a shortcut to your home screen or Favorites panel
Show or hide a home screen panel
Show, hide, or find an application icon
Move an application icon
Change where apps that you download appear
Change themes
Set the number of icons that appear on the home screen
Change what happens when you type on the Home screen
Add a message that appears when your smartphone is locked
Feature availability
Find more information
Popular topics
Set up an email address
Add or change your email signature
About downloading apps with BlackBerry World or BlackBerry App World
Transfer files to and from your smartphone
About using your smartphone as a tethered modem
Copy contacts to and from SIM card
Change your ring tone, notifiers, reminders, or alerts
View a location on a map
Lock or unlock your smartphone
Turn on or turn off airplane mode
Popular tips
Tips: Finding apps
Tips: Managing indicators
Tips: Updating your software
Tips: Doing things quickly
Tips: Extending battery life
Tips: Freeing space for your music, pictures, videos, and files
Tips: Keeping your information safe
Shortcuts: Phone
Shortcuts: Typing with the physical keyboard
Shortcuts: Media
Common troubleshooting
I can't make or receive calls
I'm not receiving messages
I can't send messages
I forget my smartphone password
My smartphone isn't ringing or vibrating when I receive a call or message
The screen turns off
Email messages aren't reconciling over the wireless network
Organizer data isn't synchronizing over the wireless network
I can't pair with a Bluetooth enabled device
The media player screen closes
Tips and shortcuts
Tips: Doing things quickly
Tips: Extending battery life
Tips: Finding apps
Tips: Freeing space for your music, pictures, videos, and files
Tips: Freeing space to optimize your smartphone's performance
Tips: Updating your software
Tips: Keeping your information safe
Tips: Managing indicators
Shortcuts: Phone
Shortcuts: Messages
Shortcuts: Files and attachments
Shortcuts: Typing with the physical keyboard
Shortcuts: Media
Shortcuts: Browser
Shortcuts: Search
Shortcuts: Calendar
Troubleshooting: Shortcuts
I can't use a shortcut
Phone
How to: Phone
Phone at a glance
Phone icons
Phone basics
Find your phone number
Make a call
Answer or end a call
Answer a second call
Change your ring tone, notifiers, reminders, or alerts
Mute a call
Place a call on hold
Turn on the speakerphone
Dial an extension
Dial using numbers or letters
Switch applications during a call
About using a headset
Emergency calls
About emergency calls and Emergency Callback Mode
Make an emergency call
Volume
Adjust the volume
Change the default volume for calls
Improve sound quality during a call
Improve sound quality for all calls
Speed dial
Set up speed dial for a contact
Change the contact that is assigned to a speed dial key
Call waiting, call forwarding, and call blocking
Turn on or turn off call waiting
About call forwarding
Start or stop forwarding calls
Add, change, or delete a call forwarding number
About call blocking
Block or stop blocking calls
Change the call blocking password
Fixed dialing and smart dialing
About fixed dialing
Turn on fixed dialing
Add, change, or delete a contact in your fixed dialing list
About smart dialing
Set options for dialing extensions
Set the default country code and area code
Conference calls
About conference calls
Make a conference call
Create a phone number link for a conference call
Speak privately with a contact during a conference call
Disconnect a contact from a conference call
Leave a conference call
Call logs
About call logs
Send a call log
Delete call logs
Add, change, or delete call log notes
View or hide call logs in the Messages application
Multiple phone numbers
About multiple phone numbers
Switch the active phone number
Phone options
Turn on or turn off dialing from the lock screen
Sort phone numbers or contacts on the phone screen
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
Change how you answer or end calls with the holster
Change how you answer calls with a headset
Reset a call timer
About hearing aid mode
Turn on hearing aid mode
About TTY support
Turn on or turn off TTY support
Voice mail
Set up your voice mail
Set up automatic dialing for voice mail access
Check your voice mail
Change how many times your smartphone rings before the call goes to voice mail
Tips: Phone
Shortcuts: Phone
Personalize: Phone
Change your ring tone, notifiers, reminders, or alerts
Change the default volume for calls
Set up automatic dialing for voice mail access
Change how many times your smartphone rings before the call goes to voice mail
Set up speed dial for a contact
Add, change, or delete a call forwarding number
Change the call blocking password
Add, change, or delete a contact in your fixed dialing list
Change how you answer or end calls with the holster
Personalize the display name for dual phone numbers
Troubleshooting: Phone
Some features aren't available on my smartphone
I can't make or receive calls
I can't check my voice mail
The keyboard disappears when I call my voice mail
I can't block calls
I can't change the number of times that my smartphone rings
My phone number appears as Unknown in the Phone application
I can't make calls using a voice command
My headset makes calls instead of my smartphone
Voice commands
How to: Voice commands
Perform an action using a voice command
Change the options for voice prompts
Improve voice recognition
Available voice commands
Change the language for voice commands
Turn off choice lists for voice commands
Troubleshooting: Voice commands
I can't make calls using a voice command
My smartphone doesn't recognize names or numbers in voice commands
Messages
Getting started: Messages application
Message inbox icons
About email account icons
How to: Messages application
Messages at a glance
Search for messages
Hide filed and sent messages from the Messages application
Show or hide messages from the Messages application
View or hide call logs in the Messages application
Hide the new or unread message indicator
Change how you group email messages
Use color to differentiate work messages from other messages
Set how long your smartphone stores messages
Open a new message automatically when you remove your smartphone from your holster
Turn off the delete message or read message prompt
Change options for spell check
Email
Set up an email address
Reconcile email over the wireless network manually
Change options for your personal email account
Compose and send an email
Check spelling
Save a message
Blind carbon copy a contact
Attach a contact card to a message
Attach a file to an email
Set the importance level for an email or a PIN message that you send
Viewing and replying to email
View saved messages
View an address instead of a display name
Reply to or forward an email or PIN message
Delete the original text from a reply message
Stop a message from sending
Resend a message
Change options for HTML email
Organizing your email inbox
Delete a message
Mark a message as read or unread
Add, change, or remove a flag
Filter email by sender or subject
Add, move, rename, or delete an email folder
File an email
View filed messages
Email filters
About email filters
Create an email filter
Options for email filters
Filter email by sender or subject
Turn on an email filter
Change, prioritize, or delete an email filter
Synchronizing email
About synchronization and reconciliation
Reconcile email over the wireless network manually
Turn on or turn off wireless email reconciliation
Empty the deleted items folder on your computer from your smartphone
Delete email on your smartphone and in your email application on your computer
Stop forwarding email to your smartphone
Stop storing email sent from your computer on your smartphone
Stop storing email sent from your smartphone on your computer
Google Mail
About Google Mail on your smartphone
Add or remove a Google Mail star
Apply or remove a Google Mail label
View Google Mail messages with a specific label
Create or delete a Google Mail label
Preview more of grouped email messages
Archive a Google Mail message or conversation
Move archived Google Mail messages to your message inbox
Report spam sent to your Google Mail account
Text messages
About text messages
Compose and send a text message
Attach a media file, contact card, appointment, or location to a text message
Attach a contact card to a message
Reply to or forward a text message
Add an appointment to your calendar from a text message
Delete the history from a text message
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Public warning systems
About public warning systems
Unsubscribe from public warning messages
PIN messages
About PIN messages
Find your PIN
Compose and send a PIN message
Create a link for a PIN
Reply to or forward an email or PIN message
Set the importance level for an email or a PIN message that you send
Change the display color of PIN messages
Attachments
How to: Attachments
About files and attachments
Open a file or an attachment
Save a file or an attachment
Share a file
Open a link in a file or an attachment
Set font options for a file or an attachment
View properties for a file
Contact cards
About contact cards
Attach a contact card to a message
Save a contact card from a message
Troubleshooting: Attachments
A skipped content bar appears in a document
A question mark appears on a slide
Security options for messages
Block incoming messages
Allow messages from contacts in your contact list or allowed sender list
Add a contact to your allowed sender list
Reset a blocked message counter
S/MIME and PGP protected messages
S/MIME and PGP protected message basics
About signing and encrypting messages
Sign or encrypt a message
Encrypt an S/MIME or a PGP protected message with a passphrase
Attach a certificate or PGP key to a message
Download the certificate or PGP key used to sign or encrypt a message
Add a certificate or PGP key from a message
Add a certificate or PGP key from an attachment
Attachment indicators in S/MIME and PGP protected messages
Add connection information for a certificate server from a message
View the certificate used to sign or encrypt a message
View the PGP key used to sign or encrypt a message
View encryption information for a weakly encrypted message
S/MIME and PGP protected message status
Digital signature indicators for S/MIME or PGP protected messages
Encryption status indicators
Check the status of a certificate or certificate chain
S/MIME and PGP protected message options
Change your signing and encryption certificate or key
Change options for downloading attachments in encrypted messages
Change the default signing and encryption option
About message classifications
Change the default message classification
Change the size of S/MIME or PGP indicators in messages
Change the encryption algorithms for S/MIME or PGP protected messages
Change when the prompt to enter your key store password in a signed or encrypted message appears
Turn off the prompt that appears before an S/MIME or a PGP protected message is cut short
Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use
Request delivery notification for signed S/MIME-protected messages
Troubleshooting: S/MIME and PGP protected messages
Some signing and encryption options aren't available on my smartphone
I can't open an attachment in an encrypted message
IBM Notes native encrypted messages
About IBM Notes native encrypted messages
Encrypt a message using IBM Notes native encryption
Tips: Messages application
Shortcuts: Messages
Shortcuts: Files and attachments
Personalize: Messages application
Personalize: Email
Add or change your email signature
Delete the disclaimer from an email
Change the email address that you use to send messages or meeting invitations
Set an out-of-office reply
Receive only the first section of long email messages
Turn on or turn off read receipts
Personalize: Text messages
Set whether pressing the Enter key sends text messages
Hide, show, or change your display name in text messages
Set the importance level for text messages that you send
Change how your text messages look
Store text messages on your SIM card
Stop receiving text messages when roaming
Turn on or turn off word substitution for text messages
Set how long your service center attempts to send text messages
Set a wireless network type for sending text messages
Troubleshooting: Messages application
I can't send messages
I'm not receiving messages
Some messages aren't appearing on my smartphone
The number of new or unread messages is different than I expect
I can't use a shortcut to view one type of message in a message inbox
Some features aren't available on my smartphone
A message, attachment, or Google Mail conversation is cut short or doesn't appear
Troubleshooting: Email
Email messages aren't reconciling over the wireless network
A message, attachment, or Google Mail conversation is cut short or doesn't appear
HTML email messages don't appear correctly
Some email folders appear dimmed
Email filters aren't working correctly
Troubleshooting: Text messages
I can't send text messages
I'm not receiving text messages
I can't turn on cell broadcasting
I can't attach a file to a text message
Files and attachments
How to: Files
File basics
About files and attachments
Open a file or an attachment
Save a file or an attachment
Search for a file that is saved on your smartphone
Search for a file that is saved on your organization's network
Share a file
Open a link in a file or an attachment
Set font options for a file or an attachment
Save a file from your organization's network to your smartphone
Managing files and attachments
View properties for a file
Copy, move, rename, or delete a file
Hide a file or folder
View a hidden file or folder
Open a password-protected .pdf file
View tracked changes in a document
View the table of contents in a document
Move around a spreadsheet
View the content of a cell
Change the size of a column
Set display options for a spreadsheet
Move around pages in a multipage .tif file
Switch presentation views
Switch slides
Rotate or zoom in to or out from a slide
Save a slide
Tips: Files
Shortcuts: Files and attachments
Troubleshooting: Files
A message, attachment, or Google Mail conversation is cut short or doesn't appear
A skipped content bar appears in a document
A question mark appears on a slide
Media
Getting started: Media
About transferring and synchronizing files
Transfer files to and from your smartphone
Record a video
Take a picture
Save a picture from a text message or a webpage
Record a voice note
How to: Media
Media file basics
Play a media file
Adjust the volume
Amplify the volume using the audio boost feature
Improve sound quality for media files
Copy, move, rename, or delete a file
View properties for a file
Change the amount of time before the media player screen closes
Turn on or turn off audio and video shortcuts
Turn on or turn off media card support
Sort media files
About transferring and synchronizing files
Transfer files to and from your smartphone
Share a file
Receive a media file using Bluetooth technology
Supported audio and video file formats and extensions
Supported picture file extensions
Music
Shuffle or repeat songs
Create a standard or an automatic playlist
Add the song that is playing to a playlist
Move or delete a song in a playlist
Rename or delete a playlist
Videos
Change the thumbnail picture for a video
Display closed captions in videos
Keep backlighting on when you play a video
Video camera
Video camera
Record a video
Turn on or turn off video lighting
Turn on or turn off auto focus
Change the video camera scene mode
Change the video size and format
Reduce blurriness in the videos that you take
Change the location for storing videos that you take
Camera
Camera at a glance
Take a picture
Share a picture
Change the flash setting for pictures that you take
Change the camera scene mode
Change the size of pictures that you take
Geotag pictures that you take
Turn off digital zoom for the camera
Reduce blurriness in the pictures that you take
Change the review duration of the pictures that you take
Change when the camera warns you about the number of pictures remaining
Change the location for storing pictures that you take
Pictures
Pictures at a glance
Use a picture as your smartphone wallpaper
Zoom, pan, or rotate a picture
Save a picture from a text message or a webpage
View pictures as a slide show
Change your slide show options
View pictures in list view or thumbnail view
Organize pictures by date or folder
Create a picture folder
Voice notes
Record a voice note
FM Radio
Turn on or turn off FM radio
Change the radio station
Turn on or turn off scan mode
Add a favorite radio station
Play, edit, or delete a favorite radio station
Sort favorite radio stations
Listen to FM radio on your speakerphone
Tips: Media
Shortcuts: Media
Troubleshooting: Media
Some features aren't available on my smartphone
I can't save media files
I can't open media files
The media player screen closes
The flash or video light dims or turns off
Some pictures that I take are blurry
I can't listen to FM radio
I'm experiencing poor FM radio reception
I receive an error message after I rotate a picture
My smartphone isn't using the correct ring tone or wallpaper
I can't use a shortcut
Ring tones, sounds, and alerts
How to: Ring tones, sounds, and alerts
Icons for sound and alert profiles
About ring tones, sounds, and alerts
Change your ring tone, notifiers, reminders, or alerts
Change your LED color
Add or delete a custom sound profile
Add or delete a contact alert
Silence your smartphone
Flashing LED color descriptions
Change alarm notification options
Turn on or turn off event sounds
Change social networking notifications
Troubleshooting: Ring tones, sounds, and alerts
My smartphone is ringing or vibrating more times than expected
My smartphone isn't ringing or vibrating when I receive a call or message
Browser
How to: Browser
Browser at a glance
Browser basics
Browsing the Internet
Browse the Internet
Zoom in to or out from a webpage
Open, close, or switch between tabs
Turn on browser shortcuts
Search for text in a message, in a file, or on a webpage
View your browser history
Add a shortcut to your home screen or Favorites panel
Move back, move forward, or refresh a webpage
Return to the browser home page
Close the browser
Playing media files, viewing pictures, and downloading files
View a full picture on a webpage
Play a media file on a webpage
Open, play, or download a file from a webpage
Copying and sending web addresses
Copy an address for a web page, link, or picture
Share a web address, link, or picture
Share a link or picture from a webpage
Browser bookmarks
About bookmarks for webpages
Bookmark a webpage
Change or delete a bookmark for a webpage
Share a bookmark for a webpage
Move a bookmark for a webpage
Add, rename, or delete a bookmark folder for webpages
Browser options
Change your browser home page or start page
Change the font size for text on webpages
Change your default search engine
Add a search engine from a website
Set the character encoding for all webpages
Stop loading images or playing embedded media files on webpages
Stop blocking pop-ups on webpages
Receive a prompt before you close the browser or stream media from the Internet
Delete browser history
Delete browsing information
Turn off cookies in the browser
Turn off JavaScript support
Turn on geolocation in the browser
Browser security
About TLS
Browser security options
Manage browser security
Add a trusted content server
Add or change a website that is associated with a certificate
Browser push
About browser push
Browser push options
Turn off browser push
RSS feeds
About RSS feeds
Add an RSS feed from the browser
Tips: Browser
Turn on browser shortcuts
Shortcuts: Browser
Personalize: Browser
Change your browser home page or start page
Change the font size for text on webpages
Troubleshooting: Browser
I can't open a new tab
I receive a prompt to switch networks when I stream a song or video
I cannot play a song or video on a web page
No browser is available on my smartphone
Calendar
Getting started: Calendar
Calendar icons
About synchronization and reconciliation
Synchronize organizer data over the wireless network
How to: Calendar
Synchronizing calendar
About synchronization and reconciliation
About backing up and restoring smartphone data
About synchronization conflicts
Synchronize organizer data over the wireless network
Manage data synchronization conflicts
Calendar basics
Switch calendar views
Go to a specific date in the calendar
Schedule a meeting or an appointment
Set an alarm in the calendar
Switch calendars
Meetings
Schedule a meeting or an appointment
Delete an appointment, meeting, or alarm
Respond to a meeting invitation
View your calendar when responding to a meeting
Check availability of meeting participants
Change the list of participants for a meeting
Forward a meeting invitation
Delegate a meeting invitation
Send an email to a meeting organizer or to all meeting participants
Calendar options
Change how the calendar is displayed
Change options for reminders
Change options for multiple calendars
Change the default calendar
Change how long your smartphone stores calendar entries
Show tasks in the calendar
Conference call meetings
About conference calls
Create a conference call meeting from your smartphone
Create a conference call meeting from your computer
Enter a conference call meeting
Save your conference call information
Tips: Calendar
Calendar shortcuts
Personalize: Calendar
Change how the calendar is displayed
Change options for reminders
Change the default calendar
Troubleshooting: Calendar
I can't schedule appointments that span multiple days
I can't set some fields when scheduling appointments
Some characters in calendar entries don't appear correctly after synchronization
I can't enter a conference call with the Join Now option
Contacts
Getting started: Contacts
Add a contact
Add a contact to your SIM card
Copy contacts to and from SIM card
Search for a contact
Synchronizing contacts
About synchronization and reconciliation
Synchronize organizer data over the wireless network
How to: Contacts
Contact basics
Add a contact
Add a contact to your SIM card
Copy contacts to and from SIM card
Create a custom contact field
Add a pause or a wait to a phone number
Change or delete a contact
Change or delete a SIM card contact
Search for a contact
Attach a contact card to a message
Add a contact picture for caller ID
Change or delete a contact picture
About categories
Categorize a contact, task, or memo
Create a category for contacts, tasks, or memos
Synchronizing contacts
About synchronization and reconciliation
Synchronize organizer data over the wireless network
About backing up and restoring smartphone data
About synchronization conflicts
Manage data synchronization conflicts
Contacts groups
Create a contacts group
Edit a contacts group
Delete a contacts group
Multiple contact lists
About multiple contact lists
View a different contact list
Change the default contact list
Contact list options
Turn off the prompt that appears before you delete items
Change the display options for contacts
View the number of contacts stored on your smartphone
Sort contacts or tasks
Change how contact names appear in Remote Lookup results
Store SIM card contacts on your wireless service provider's contact backup server
Replace or merge contacts on your wireless service provider's contact backup server
Personalize: Contacts
Add a contact picture for caller ID
Change or delete a contact picture
About categories
Categorize a contact, task, or memo
Create a category for contacts, tasks, or memos
Troubleshooting: Contacts
Contact list field data isn't appearing on my computer
My contact pictures keep changing
Clock
Getting started: Clock
Set the date and time
Turn on the alarm
How to: Clock
Set the date and time
Display a second time zone on the clock
Change the clock face
Change what appears on the screen when your smartphone is charging
Turn on the alarm
Silence the alarm
Change alarm notification options
Set options for bedside clock mode
Turn on bedside clock mode
Use the stopwatch
Use the timer
Change timer notification options
Personalize: Clock
Change what appears on the screen when your smartphone is charging
Change the clock face
Change alarm notification options
Change timer notification options
Troubleshooting: Clock
The time on my smartphone isn't correct
Tasks and memos
Create a task or memo
Send a task or memo
Change or delete a task or memo
Change the status of a task
Hide completed tasks
Show tasks in the calendar
Synchronizing tasks and memos
About synchronization and reconciliation
Synchronize organizer data over the wireless network
About backing up and restoring smartphone data
About synchronization conflicts
Manage data synchronization conflicts
About categories
Categorize a contact, task, or memo
Create a category for contacts, tasks, or memos
Turn off the prompt that appears before you delete items
Typing
How to: Typing
Typing icons
Typing basics
Copy and paste at a glance
Highlight, cut, copy, or paste text
Type a symbol
Type a special character or letter with an accent
Clear text from a field
Typing input methods
About typing input methods
Change options for typing input methods
Change your typing style
Type text using the predictive input method
Find more information about typing in other languages
Turn on or turn off trackpad sounds
Set the trackpad sensitivity
Set the touch screen sensitivity
Set the cursor speed
Custom dictionary
Add, change, or delete a word in the custom dictionary
Stop adding items automatically to the custom dictionary
Word substitution
About word substitution
Undo a word substitution change
Create a word substitution entry
Change or delete a word substitution entry
Turn off word substitution
Spelling checker
Stop displaying spelling suggestions in the list that appears when you type
Change options for checking spelling
Check spelling
Tips: Typing
Shortcuts: Typing with the physical keyboard
Personalize: Typing
Turn on or turn off trackpad sounds
Set the trackpad sensitivity
Set the touch screen sensitivity
Add, change, or delete a word in the custom dictionary
Change or delete a word substitution entry
Troubleshooting: Typing
I can't check spelling
I have no Advanced Style Options
Keyboard
How to: Keyboard
Assign an application to a convenience key
Change the default currency symbol
Set the cursor speed
Turn on key tones
Turn on or turn off trackpad sounds
Set the trackpad sensitivity
Set the touch screen sensitivity
Troubleshooting: Keyboard
No application opens when I press a Convenience key
Language
How to: Language
About typing input languages
Add a language to your smartphone
Delete a language from your smartphone
Change an input or display language
Use a shortcut for switching typing input languages
Change which languages appear when you switch input languages
Troubleshooting: Language
Some characters don't appear correctly on my smartphone
I can't find a display language on my smartphone
Screen display
How to: Screen display
Use a picture as your smartphone wallpaper
Set options for backlighting
Change the display font
Organizing applications on the Home screen
About organizing application icons
Show, hide, or find an application icon
Move an application icon
Change where apps that you download appear
Add, rename, or delete a folder on the home screen
Add a message that appears when your smartphone is locked
Set the touch screen sensitivity
Turn off pop-up menus
Turn on flashing LED notification for wireless coverage
Use grayscale or reverse contrast for the screen display
Themes
About themes
Change themes
Personalize: Screen display
Change the display font
Use a picture as your smartphone wallpaper
Add a message that appears when your smartphone is locked
Use grayscale or reverse contrast for the screen display
Themes
About themes
Change themes
Troubleshooting: Screen display
My display changed
No application opens when I press a Convenience key
The screen turns off
A pop-up menu appears when I touch the screen
GPS technology
Getting started: GPS technology
About GPS technology
How to: GPS technology
Turn off location aiding or location data
Turn on GPS technology
Set the GPS receiver that you use to track your movement
Prevent others from tracking your location
Get your GPS location
Troubleshooting: GPS technology
I can't use GPS technology
Maps
How to: Maps
Map basics
Get directions
Clear a map
View an address on a map using a link
Send a location
Copy a location
Zoom in to or out from a map
Pan a map
Map favorites
Add a location to your list of favorites
View your favorite locations on a map
Change the information for a location in your list of favorites
Delete a location from your list of favorites
Promotions and coupons
Find promotions near you
View a coupon or a Groupon offer
View more promotion details
Tips: Maps
Shortcuts: Maps
Personalize: Maps
Change the units of measure for maps
Change the font settings for maps
Change the display language for maps
Keep backlighting on when you track your movement
Set the GPS receiver that you use to track your movement
Troubleshooting: Maps
I can't use GPS technology
Applications
Getting started: Applications
About downloading apps with BlackBerry World or BlackBerry App World
About adding apps with the BlackBerry Desktop Software
About social networking apps
About instant messaging apps
How to: Applications
About multitasking
Keep an application running in the background and switch to another application
Close an app so that it is not running in the background
Require your smartphone password before adding an app
View properties for an application
Delete an application
View the size of an application database
Tips: Applications
Tips: Finding apps
Tips: Freeing space for your music, pictures, videos, and files
Troubleshooting: Applications
I can't add, update, or return to the previous version of an app
I deleted an app that I want back
Error messages: BlackBerry Device Software
Reload the BlackBerry Device Software using the BlackBerry Desktop Software
BlackBerry ID
How to: BlackBerry ID
About BlackBerry ID
Create a BlackBerry ID
Change your BlackBerry ID information
Tips: BlackBerry ID
Tips for creating a BlackBerry ID
Frequently asked questions: BlackBerry ID
How do I recover my lost or forgotten password?
Do I need to create a BlackBerry ID?
What's the difference between a BlackBerry ID username and a screen name?
Why do I need to re-enter my BlackBerry ID login information?
Can I log out and then log in using a different BlackBerry ID?
Why do I receive an error message when I log in using my BlackBerry ID?
BlackBerry Device Software
How to: BlackBerry Device Software
About updating the BlackBerry Device Software
Update the BlackBerry Device Software
Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network
Find your smartphone model number and version of the BlackBerry Device Software
Troubleshooting: BlackBerry Device Software
I can't update the BlackBerry Device Software over the wireless network
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software
My smartphone responds slowly or freezes
Manage Connections
Mobile network
Getting started: Mobile network
Wireless coverage indicators
Check which wireless networks your smartphone connects to
Turn on, turn off, or check the status of a network connection
How to: Mobile network
Manage Connections at a glance
Check which wireless networks your smartphone connects to
Turn on, turn off, or check the status of a network connection
Turn on or turn off airplane mode
Roaming
About roaming and international roaming
Switch wireless networks manually
Turn on or turn off data service or set roaming options
Preferred wireless network list
About the preferred wireless network list
Add a wireless network to the preferred wireless network list
Delete a wireless network from the preferred wireless network list
Change the order of preferred networks
Change the connection speed for the wireless network
Turn on flashing LED notification for wireless coverage
Wireless coverage indicators
Troubleshooting: Mobile network
I can't connect to the mobile network
Error messages
Data service unavailable
Wi-Fi technology
Getting started: Wi-Fi technology
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
Connect to a Wi-Fi network manually
Check which wireless networks your smartphone connects to
Turn on, turn off, or check the status of a network connection
Wireless coverage indicators
How to: Wi-Fi technology
Check which wireless networks your smartphone connects to
Turn on, turn off, or check the status of a network connection
Connect to a Wi-Fi network
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
Connect to a Wi-Fi network using Wi-Fi Protected Setup
Connect to a Wi-Fi network manually
Saved Wi-Fi networks
Change, move, or delete a saved Wi-Fi network
Prevent your smartphone from connecting to a saved Wi-Fi network
Turn on or turn off the prompt that appears for hotspots
Options for saved Wi-Fi networks
Install a root certificate on your smartphone
Wi-Fi calling
About Wi-Fi calling
Change your Wi-Fi calling preferences
Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
Set options for Wi-Fi diagnostic reports
Connection permissions for third-party applications
About using Wi-Fi with VPN and software tokens
Wireless coverage indicators
Troubleshooting: Wi-Fi technology
I can't connect to a Wi-Fi network
My smartphone drops calls made using Wi-Fi calling
Mobile Hotspot mode
Getting started: Mobile Hotspot mode
About Mobile Hotspot mode
Turn on or turn off Mobile Hotspot mode
How to: Mobile Hotspot mode
Mobile Hotspot mode basics
About Mobile Hotspot mode
Turn on or turn off Mobile Hotspot mode
Connect to the mobile network manually while using Mobile Hotspot mode
Stop connected devices from exchanging data
Mobile Hotspot mode options
View information about your mobile hotspot
Change your mobile hotspot name
Change the amount of time before Mobile Hotspot mode turns off
Prevent additional devices from connecting to your mobile hotspot
View information about a connected device
About using Bluetooth technology in Mobile Hotspot mode
Submit a Mobile Hotspot diagnostic report
Troubleshooting: Mobile Hotspot mode
I can't use my smartphone as a mobile hotspot
I can't connect multiple devices to my mobile hotspot
Bluetooth technology
Getting started: Bluetooth technology
About Bluetooth
Turn on or turn off Bluetooth technology
Pair with a Bluetooth enabled device
Connect to or disconnect from a paired Bluetooth enabled device
How to: Bluetooth technology
About Bluetooth
Turn on or turn off Bluetooth technology
Pair with a Bluetooth enabled device
Connect to or disconnect from a paired Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Share a file
Send contact cards using Bluetooth technology
Rename or delete a paired Bluetooth enabled device
Make your smartphone discoverable
Bluetooth technology options
Bluetooth profiles
Turn off a Bluetooth profile
Set which contacts are available to share with a Bluetooth enabled car kit
Prevent your smartphone from making contacts available to other Bluetooth enabled devices
Restrict outgoing calls
Change the pairing name for your BlackBerry smartphone
Turn off or turn on the Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Set the message types that your Bluetooth enabled car kit notifies you of
Encrypt data that you send or receive using Bluetooth technology
Turn off automatic reconnection to Bluetooth enabled devices
Troubleshooting: Bluetooth technology
I can't pair with a Bluetooth enabled device
My list of paired Bluetooth devices doesn't appear
I can't type a passkey on a Bluetooth enabled device
I can't send or receive files
I can't find files sent to me over a Bluetooth connection
I lose my connection with a Bluetooth enabled car kit
I can't share contacts with a paired Bluetooth enabled device
Media server
How to: Media server
About the media server
Share media files using the media server
Manage the devices connected to the media server
Select the types of media files that you share using the media server
Change the display name of the media server
Smart accessories
About the Smart Accessories application
Set up a new dock
Change a dock profile
Delete a saved dock profile
Power and battery
Getting started: Power and battery
Battery power level icons
About the battery
How to: Power and battery
Inserting the SIM card, media card, and battery
Set your smartphone to turn on and turn off automatically
Turn off your smartphone
Reset your smartphone
Check the battery power level
About battery saving mode
Turn on or turn off battery saving mode
Turn on or turn off Application Resource Monitor
Tips: Power and battery
Tips: Extending battery life
Troubleshooting: Power and battery
My battery life is shorter than I expected
Storage space and media cards
How to: Storage space and media cards
About media cards
Supported media cards
Inserting the SIM card, media card, and battery
Turn on or turn off media card support
Turn on or turn off USB mass storage mode
Back up smartphone data to your media card
Restore smartphone data from your media card
Repair files stored on your media card or on your smartphone
Format your media card or built-in media storage
About compression
About file encryption
Turn on encryption
View the amount of available storage space on your smartphone
View the amount of storage space used by media files
Tips: Storage space and media cards
Tips: Freeing space for your music, pictures, videos, and files
Tips: Freeing space to optimize your smartphone's performance
Troubleshooting: Storage space and media cards
My smartphone doesn't recognize my media card
The application storage on my smartphone is low
Search
How to: Search
Search for an item
Search for an item using voice enabled search
Change search options
Change the language for voice enabled search
Search for messages
Message search criteria
Do more with your message search results
View, change, or delete a saved search
Search for text in a message, in a file, or on a webpage
Search for a contact
Tips: Search
Do more with your message search results
Shortcuts: Search
Troubleshooting: Search
I don't get any voice enabled search results
Security
Getting started: Security
Set or change your smartphone password
Lock or unlock your smartphone
About permissions and trust status for third-party applications
Set permissions for a third-party application
About BlackBerry Balance technology
Work data and personal data
How to: Security
Security basics
About password protection
Set or change your smartphone password
Lock or unlock your smartphone
Change when your smartphone locks automatically with a password
Set a limit for smartphone password attempts
Delete smartphone data, third-party applications, or media card files
Parental Controls
About Parental Controls
Turn on Parental Controls
Change Parental Controls
Turn off Parental Controls
Password Keeper
About the Password Keeper
Add, change, or delete a password that is saved in the Password Keeper
Change the Password Keeper password
Set a limit for password attempts in the Password Keeper
Copy a password
Prevent password copying
Hide or show passwords in the Password Keeper
Generate a random password
Encryption
About encrypting data and files on your smartphone
Turn on encryption
Set encryption strength
Use a certificate to encrypt the encryption keys on your smartphone
Generate an encryption key
SIM card
Protect your SIM card with a PIN code
Change a SIM card PIN code
Memory cleaning
About memory cleaning
Turn on memory cleaning
Change when your smartphone deletes sensitive data from the temporary smartphone memory
Delete sensitive application data from the temporary smartphone memory
Create a shortcut for the memory cleaning application
Certificates and PGP keys
About certificates and certificate enrollment
About PGP keys
About the trust status of certificates and PGP keys
Certificate and PGP key basics
Download a certificate or PGP key from an LDAP-enabled server or DSML-enabled server
Download a certificate from a certification authority
Download a personal PGP key from the PGP Universal Server
Import a certificate or PGP key that is saved on your smartphone
Import certificates or PGP keys from a media card
Send or delete a certificate or PGP key
View details for a certificate or PGP key
View one type of certificate or PGP key
View the certificate chain for a certificate
Certificate and PGP key statuses
Status indicators for certificates, PGPkeys, and certification authority profiles
Check the revocation status of a certificate, certificate chain, or PGP key
Change the trust status of a certificate or PGP key
Revoke a certificate or PGP key
Certificate revocation reasons
PGP key revocation reasons
Certificate and PGP key options
Change the display name for a certificate or PGP key
Turn off prompts that appear when you add a certificate or PGP key to the key store
Add an email address to a certificate
Change how often a certification authority profile checks certificate status
Clear the PGP data cache
Certificate servers
Add or delete a certificate server
Change connection information for a certificate server
Connection options for OCSP and CRL servers
Connection options for LDAP-enabled servers
Send connection information for a certificate server
Key store
About the key store
Change the key store password
Synchronize the key store password with the smartphone password
Change when your smartphone deletes the key store password
Add contacts automatically when you add certificates or PGP keys to the key store
Change the service that your smartphone uses to download certificates
Turn off automatic backup and restore of key store data
Change the refresh rate for certificate revocation lists
Reject certificate revocation lists from unverified CRL servers
Smart cards
About using a smart card with your smartphone
Turn on two-factor authentication
Import a certificate from a smart card
Lock your smartphone when you remove your smart card from your smart card reader
About smart password entry
Turn off smart password entry
Turn off notification for smart card connections
Prerequisites: Using authentication certificates
Use a certificate to authenticate your smart card
Check the status of your authentication certificate automatically
Store the passphrase for your smart card on your smartphone
VPN settings
About VPN profiles
About software tokens
View IT policy rules that are set for your smartphone
Verify security software manually
Third-party application control
About permissions and trust status for third-party applications
Set permissions for a third-party application
Reset connection permissions for third-party applications
About direct Internet connections for third-party applications
Set up a direct Internet connection for a third-party application
Turn on safe mode
Turn off a prompt for a third-party application connection
Interaction permissions for third-party applications
Data permissions for third-party applications
Tips: Security
Tips: Keeping your information safe
Certificate shortcuts
PGP key shortcuts
Troubleshooting: Security
I forget my smartphone password
My smartphone prompts me to make an emergency call when I type a password
I can't unlock my smartphone using my smart card
I can't download a certificate or PGP key from an LDAP-enabled server
I forgot the PIN for Parental Controls
Service books and diagnostic reports
Run, view, send, or delete a diagnostic report
Accept, delete, or restore a service book
Set a default recipient for diagnostic reports
Find your smartphone model number and version of the BlackBerry Device Software
I can't run or submit a diagnostic report
Synchronization
How to: Synchronization
About synchronization and reconciliation
Reconcile email over the wireless network manually
Turn on or turn off wireless email reconciliation
Delete email on your smartphone and in your email application on your computer
Manage email reconciliation conflicts
Synchronize organizer data over the wireless network
Empty the deleted items folder on your computer from your smartphone
About backing up and restoring smartphone data
Troubleshooting: Synchronization
Email messages aren't reconciling over the wireless network
Organizer data isn't synchronizing over the wireless network
Contact list field data isn't appearing on my computer
Some characters in calendar entries don't appear correctly after synchronization
Accessibility options
Getting started: Accessibility
About accessibility options
How to: Accessibility
Screen accessibility options
Display closed captions in videos
Change the display font
Use grayscale or reverse contrast for the screen display
Audio and phone accessibility options
Turn on or turn off event sounds
Change how you answer calls with a headset
Add or delete a contact alert
Hearing aid mode
About hearing aid mode
Turn on hearing aid mode
TTY support
About TTY support
Turn on or turn off TTY support
Voice dialing
Perform an action using a voice command
Available voice commands
Typing accessibility options
Change or delete a Word Substitution entry
Type text using the predictive input method
Change your typing style
Calculator
Use the calculator
Convert a measurement
Glossary
Legal notice
BlackBerry 9720
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