 
Change the default message classification
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature and your administrator must turn on message classifications.
Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact 
that you haven't sent a message to or received a message from previously. If you have sent a message to or received a 
message from the contact previously, your smartphone tries to use the message classification that was used for the last 
message.
1.
On the home screen or in a folder, click the Options icon.
2.
Click Device > Advanced System Settings > Default Services.
3.
Change the Default Classification field.
4.
Press the
key > Save.