BlackBerry 9720 - I can’t use a shortcut to view one type of message in a message inbox

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I can't use a shortcut to view one type of message in a

message inbox

If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current
smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your
current smartphone.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.