BlackBerry 9720 - My smartphone isn’t ringing or vibrating when I receive a call or message

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My smartphone isn't ringing or vibrating when I receive

a call or message

Try the following actions:

• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds

and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set
to Silent and that the Vibration field isn't set to Off.

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