I can't run or submit a diagnostic report
Try the following actions:
• Try running the diagnostic report again. In the diagnostic report, press the
key > Repeat All Steps.
• Verify that your BlackBerry smartphone is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't
submit a diagnostic report to a PIN, try submitting the report to an email address.
Run, view, send, or delete a diagnostic report,
Service books and diagnostic reports