BlackBerry 9720 - Run, view, send, or delete a diagnostic report

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Run, view, send, or delete a diagnostic

report

To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue,
you can run and send a diagnostic report.

1.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2.

Click Networks and Connections > Mobile Network.

3.

Press the

key > Diagnostics Test.

• To run a report, press the

key > Run.

• To view a diagnostic report, highlight a report. Press the

key > View Report.

• To send a diagnostic report, highlight a report. Press the

key > Email Report or PIN Report.

• To delete a diagnostic report or all diagnostic reports, highlight a report. Press the

key > Delete or Delete

All.

Related information

I can't run or submit a diagnostic report,

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